All of your customer interactions managed from one single omnichannel platform

Be different by creating a seamless and easy customer experience.

INTRODUCING INO CX, YOUR OMNICHANNEL CUSTOMER INTERACTION PLATFORM

Meet your customer service, sales and marketing needs through a single, integrated platform INO CX. Built with a modular approach, you have the tools you need to create your omnichannel customer relationship strategy, from interaction management to customer engagement.

Numbers

Ensure your customers can reach you by using the right phone numbers.

Voice

Handle customer conversations with ease.

Email

Intelligently manage large volumes of incoming email.

Chat

Help out your customers while they’re navigating your website.

Outbound

Kick-start the conversation by using outbound call or IVR campaigns.

Sms

Enhance your customer relationships with short, simple and proactive messaging.

Pay

Accept credit card payments to create a seamless buyer’s journey.

Communicate with your customers on their channel of choice

Create a unified and smooth customer experience. Effortlessly switch from one channel to another without losing track of the conversation.

Voice

Email

Chat

SMS

Bot

Give your agents the right tools to create lasting relationships with customers

Your customers want to be valued. Personalize each conversation and let your agents assist them with the right context and knowledge directly from their unified interface.

100% web

360º customer view

omnichannel

supervision

Manage your business in real time

From agent activity to interaction volumes, track the right indicators to make informed decisions from your customizable and interactive dashboards.

Customizable dashboards

Alerting

Real-time modifications

Everything you need in one place

Telecom management

Omnichannel interactions

Smart Routing

Self-service

Unified interface

Analytics

Create a different customer experience with
INO CX

Your one-stop customer experience stop

Make customer interaction management simple by dividing the number of tools you use. With INO CX, everything you need is in one place.

Cloud customer relationship management

100% cloud and secure, our flexible solutions provide you with the agility you need to satisfy your customers day after day.

Open solutions to unify your business tools

Connect your business apps to further personalize your customer interactions and synchronize customer data via our API, web services and webhooks.