All of your customer interactions managed from one single omnichannel platform
Be different by creating a seamless and easy customer experience.
INTRODUCING INO CX, YOUR OMNICHANNEL CUSTOMER INTERACTION PLATFORM
Meet your customer service, sales and marketing needs through a single, integrated platform INO CX. Built with a modular approach, you have the tools you need to create your omnichannel customer relationship strategy, from interaction management to customer engagement.
Ensure your customers can reach you by using the right phone numbers.
Handle customer conversations with ease.
Intelligently manage large volumes of incoming email.
Help out your customers while they’re navigating your website.
Kick-start the conversation by using outbound call or IVR campaigns.
Enhance your customer relationships with short, simple and proactive messaging.
Accept credit card payments to create a seamless buyer’s journey.
Communicate with your customers on their channel of choice
Create a unified and smooth customer experience. Effortlessly switch from one channel to another without losing track of the conversation.
Give your agents the right tools to create lasting relationships with customers
Your customers want to be valued. Personalize each conversation and let your agents assist them with the right context and knowledge directly from their unified interface.
Manage your business in real time
From agent activity to interaction volumes, track the right indicators to make informed decisions from your customizable and interactive dashboards.
Everything you need in one place
Create a different customer experience with
Your one-stop customer experience stop
Make customer interaction management simple by dividing the number of tools you use. With INO CX, everything you need is in one place.
Cloud customer relationship management
100% cloud and secure, our flexible solutions provide you with the agility you need to satisfy your customers day after day.
Open solutions to unify your business tools
Connect your business apps to further personalize your customer interactions and synchronize customer data via our API, web services and webhooks.