CHAT

Help out your web visitors in real time

MAKE YOUR WEBSITE INTERACTIVE

Engage your website visitors responsively

Using a non-intrusive technology, this module integrates into your website easily and allows your customers to use it, whether on mobile or computer.

Qualify your customer interactions

Identify the visitor, his request, and collect key information by using multiple-choice questions or web-forms before any live agent intervention.

The right information at the right time

Use intelligent triggers to provide information based on navigation data, time and date, or agent availability.

Don’t miss out on an opportunity to chat with your customers

Available at any time on your website, show your customers that you’re there for them without interrupting their browsing.

Simultaneous chats

Choose how many chats an agent can handle at a time.

Multiple participants

If needed, agents can add their team members to active chats.

Customizable

Choose the colors, texts and images that are true to your brand identity.

Give personalized answers

Context is the key to a good answer. Agents will have important information at their fingertips to best help visitors.

Templates

Minimize response time with fill-in-the-blank templates.

Knowledge base

Ensure accurate answers with articles that agents can read.

Contact manager

For visitors identified as a customer, their customer record will be available to the agent handling the request.

Be there for your customers, even when you aren’t

Having agents available 24/7 is rarely an option. If no one’s available, let your customers leave you a message, send an email or schedule a callback directly from the chat window.

Webform

Collect contact information from your web visitors to get back to them at a later time.

Multichannel push

Offer other contact channels depending on your visitor’s need.

Put your web site at the heart of your customer strategy

Increase your conversion rates

Chat with your customers at critical moments in their journey to reduce the number of abandoned carts.

Use web callback

Sometimes, your customers need to talk. Offer to call them on their phone immediately or at a scheduled date/time.

Encourage self-service

Reduce the number of low-value conversations by leading your customers to the right answers before connecting them to an agent.

Chat with your visitors

DISCOVER THE REST OF THE INO CX FAMILY