Help out your web visitors in real time
MAKE YOUR WEBSITE INTERACTIVE
Engage your website visitors responsively
Using a non-intrusive technology, this module integrates into your website easily and allows your customers to use it, whether on mobile or computer.
Qualify your customer interactions
Identify the visitor, his request, and collect key information by using multiple-choice questions or web-forms before any live agent intervention.
The right information at the right time
Use intelligent triggers to provide information based on navigation data, time and date, or agent availability.
Don’t miss out on an opportunity to chat with your customers
Available at any time on your website, show your customers that you’re there for them without interrupting their browsing.
Choose how many chats an agent can handle at a time.
If needed, agents can add their team members to active chats.
Choose the colors, texts and images that are true to your brand identity.
Give personalized answers
Context is the key to a good answer. Agents will have important information at their fingertips to best help visitors.
Minimize response time with fill-in-the-blank templates.
Ensure accurate answers with articles that agents can read.
For visitors identified as a customer, their customer record will be available to the agent handling the request.
Be there for your customers, even when you aren’t
Having agents available 24/7 is rarely an option. If no one’s available, let your customers leave you a message, send an email or schedule a callback directly from the chat window.
Collect contact information from your web visitors to get back to them at a later time.
Offer other contact channels depending on your visitor’s need.
Put your web site at the heart of your customer strategy
Increase your conversion rates
Chat with your customers at critical moments in their journey to reduce the number of abandoned carts.
Use web callback
Sometimes, your customers need to talk. Offer to call them on their phone immediately or at a scheduled date/time.
Reduce the number of low-value conversations by leading your customers to the right answers before connecting them to an agent.